Refund Policy

This Refund Policy applies to all VPN services, digital products, and other services purchased through our website.

We strive to provide our customers with a reliable and satisfactory experience. If you are not satisfied with your purchase, you may request a refund in accordance with the terms set out in this Policy.

By completing a purchase, you acknowledge that you have read and understood this Refund Policy, together with our Terms of Service.

We offer a 14-day money-back guarantee on eligible purchases.

If you are not satisfied with your purchase for any reason, you may request a refund within fourteen (14) calendar days from the date of the original transaction.

To qualify for a refund under this guarantee:

-- Your refund request must be submitted within the 14-day period.
-- The request must relate to an eligible purchase made through our website.
-- You must provide sufficient information to identify your purchase and payment.
-- You must indicate the reason for requesting a refund.

Eligible refunds cover the amount paid for the applicable purchase, subject to mandatory requirements of applicable law.

The 14-day money-back guarantee is intended to provide customers with an opportunity to evaluate their purchase and request a refund if they are not satisfied.

To request a refund, please follow these steps:

-- Send an email to support@world-vpn.org from the email address associated with your purchase, where possible.
-- Include the email address used during the purchase and the date of the transaction.
-- Provide your order number or payment reference, if available.
-- Clearly state that you would like to request a refund.
-- Provide the reason for requesting a refund, briefly describing the circumstances or issues that led to your decision.

Providing the reason for requesting a refund is part of our refund request procedure. This information helps us understand customer concerns, identify potential technical or service-related issues, and improve the quality of our services.

We reserve the right to request additional information or clarification regarding the stated reason when reasonably necessary to review the request and identify the relevant transaction.

The requirement to provide a reason does not, by itself, restrict any mandatory refund or withdrawal rights available under applicable consumer protection laws.

Approved refunds will be processed within five (5) business days from the date we receive the refund request.

Refunds will generally be issued using the same payment method used for the original transaction, unless you expressly agree to an alternative method or applicable law requires otherwise.

Once a refund has been initiated, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

We do not charge an additional fee for processing an eligible refund. Any separate fees imposed by third-party financial institutions are subject to their respective terms and applicable law.

If you purchased a product or service through a third-party platform, application marketplace, reseller, or payment provider, the applicable refund procedure may depend on the terms and capabilities of that platform.

Where the third party is responsible for processing refunds, you may need to submit your request directly to that provider.

If you are unsure where to submit your request, please contact us at support@world-vpn.org, and we will provide guidance where possible.

Nothing in this section limits any refund rights that apply to your purchase under mandatory applicable law.

If you accidentally purchased the same product or service more than once, please contact our support team as soon as possible.

Please provide the relevant transaction details so that we can investigate the situation.

Verified duplicate payments will be addressed appropriately, and eligible duplicate charges may be refunded.

Any additional or separate purchases are treated as individual transactions and are subject to the applicable refund conditions.

If you identify a payment that you did not authorize, please contact our support team at support@world-vpn.org as soon as possible.

Please include the relevant transaction details so that we can investigate the matter.

Unauthorized payments will be handled in accordance with applicable law and the relevant payment provider's procedures.

Reports of unauthorized payments are not limited to the 14-day money-back guarantee and will be assessed separately, where required.

If you experience technical difficulties, connection problems, or interruptions while using our services, you may contact our support team for assistance.

Where a service interruption is attributable to a failure on our part, we will assess the situation in accordance with our Terms of Service and applicable law.

Any remedies available for service interruptions, including refunds where legally required, will be determined in accordance with the applicable contractual terms and mandatory consumer protection requirements.

Your eligibility for a refund under the 14-day money-back guarantee does not depend on whether you have experienced a technical issue.

We reserve the right to investigate suspected fraudulent transactions, payment manipulation, or other unlawful activity associated with a refund request.

A refund request may be subject to reasonable verification procedures where necessary to prevent fraud or comply with applicable legal obligations.

We may request additional information to verify the purchase and assess the circumstances of the refund request.

Nothing in this section limits any rights granted to consumers by applicable law.

This Refund Policy does not exclude, restrict, or replace any mandatory rights you may have under applicable consumer protection laws.

Depending on your country of residence and the circumstances of your purchase, you may have additional rights concerning refunds, withdrawal from a contract, defective digital services, or other consumer protections.

Where mandatory applicable law provides more favorable rights than those described in this Policy, the mandatory legal requirements will prevail.

We reserve the right to update or amend this Refund Policy from time to time.

Any updated version will be published on our website.

Changes to this Policy will not retroactively deprive customers of refund rights that have already accrued under the applicable terms or mandatory law.

We encourage you to review this page periodically to remain informed about our refund procedures.

If you have any questions about this Refund Policy or wish to submit a refund request, please contact our support team:

Email: support@world-vpn.org

We aim to handle all refund requests fairly, transparently, and in accordance with this Policy and applicable law.